Professional media services from EditHouse

CD, DVD, Blu-ray & DCP - Authoring, duplication, copying & printing in central London

Call 020 7833 8988


Terms and Conditions

All orders placed for duplication, replication & printing, customers are deemed to have read and understood the terms and conditions below.  Any query relating to these terms and conditions should be made in writing to EditHouse, before any duplication, replication or printing job is started.

Your submission of materials to EditHouse for product or services constitutes an agreement between you (“Customer”) and EditHouse (“Seller”) on the following terms and conditions:

Our contract

When you order a products or services from the EditHouse via this website or otherwise, you will receive an e-mail confirming receipt of an order. This is an offer to purchase from us. On the day that your order is dispatched you will receive a dispatch confirmation e-mail. This is our acceptance of your order.

Pricing

Customer agrees to pay for all services and materials customer orders from Seller at prices listed on the website at the time of payment. Prices, colours, specifications, and all materials are subject to change without notice or obligation. Stated prices do not include shipping, insurance or any taxes incurred by Seller.

Payment

All orders shall be prepaid in advance, unless we have made an agreement for 30 day payment terms. All prices are shown in UK pound sterling and will be billed in UK pound sterling. The prices are currently NOT subject to VAT. EditHouse reserve the right to change prices and specifications on this website without notice.

Currently we accept the following credit/debit cards via the Paypal online system (NO Paypal account required): Mastercard, Visa, Visa Delta, Visa Electron, Switch, Solo, Maestro and Amex.

Payments can be made also using BACS transfer:

EditHouse, Bank: TSB, Sort Code: 30 94 25, Account NO: 17828968

or please pay by Cheque made payable to Edithouse

Should any amount remain outstanding after its due date, interest shall run on said amount from the initial billing date at the rate of one percent (1%) per month (12% per annum) and shall accrue daily. In addition to the foregoing, the Customer shall pay any and all costs, fees, charges or expenses of every nature (including without limitation Edithouse reasonable legal fees and litigation/arbitration fees and costs) incurred by EditHouse in recovering any amounts owed to it by the Customer.

Order cancellation

Edithouse reserves the right to cancel any order. Orders cancelled by the Customer are subject to cancellation charges up to the full price of the project. Cancellation charges shall be determined by Seller.

Refusals

Edithouse reserves the right to refuse any orders or any requests made by the Customer without explanations. All the orders already paid by the Customer will be refunded by Edithouse using either the same method as the payment was made with or if not possible by other available payment options.

 

Liability

Before sending us your material, please make sure that you have copy of the Master, as Edithouse will not be liable for any loss or damage in any ways caused to your material. All orders are undertaken on the basis that the customer must have full copyright or has the permission of the copyright holder for the use of their material. Edithouse will not be liable for any mistakes on the artwork design or any mistakes on the data content on the duplicated and printed discs if the artwork and data provided was incorrect by the customer. 

Shipping

EditHouse prices do not include shipping. Most orders ship using 24h service at standard rates. Rates vary depending on your disc packaging. Due to volatility in fuel prices and freight rates, please see the delivery cost at checkout or call for a quote. Once a product shipment has left EditHouse premises, EditHouse is not responsible for loss or damage to the product. If there is damage, a claim should be filed directly with the shipping company. Quoted or acknowledged delivery dates are only estimates. Turn times are not guaranteed and are subject to seasonal fluctuations. Intricate packaging options or products requiring a non-standard template or manual production will take longer. Pickup from the office can be arranged.

DVD-R & CD-R Duplication

We do not guarantee that all DVD-R's or CD-R,s will work in all stand-alone DVD or CD players.

The reason for this is:

1) Certain DVD or CD stand-alone players are not designed to play this format.

2) Certain DVD or CD stand-alone players may reject the DVD-R or CD-R dye colour

We use RITEK, MBI Professional, Falcon Media Professional, SONY, VERBATIM and TAIYO YUDEN disks for our DVD & CD duplication runs. We find these disks to be most compatible with stand-alone machines. The current statistics show that around 90% of stand-alone DVD players will play this format.

Disc on Demand - Self Publishing (DOD)

EditHouse Disc On Demand - Self Publishing service also called DOD, shortened from Disc On Demand is provided so that the customer has the rights to copy and sell the product on the CD, DVD, Blu-Ray disc. Edithouse takes no responsibility in any ways if you do not hold the rights for the material sold on the discs. You, the seller of the product agree to take full responsibility of the copyright and the ownership following the copyright laws.

When you generate the disc on demand(dod) Product button via the dod button generator, you will receive an email with the product ID and the html button code for your product. Once we have received your Master disc (disc image), artwork and setup fee, we will notify you as soon as the product has been set up, you will receive the confirmation email and from there on you are registered for Disc On Demand - Self Publishing service.

Disc on Demand - Self Publishing Payments:

Disc on Demand user profits will be paid out on the 1st business day of each month (subject to receiving an invoice from the DOD user). Payment will be made by Bank transfer (BACS) direct to your account (UK Only) or by Paypal. Please note that all profit payments paid to you by Paypal will be subject to the Paypal fees and charges at the rate valid and set by Paypal at the time of the transaction takes place. By default 15% from your profits will be charged, this includes the Paypal fees and the administration costs and is calculated for you at the "My Orders" page under the "User Menu". You will get back 1% per your recommended customer who signs up with the Disc On Demand Service (Up to 3 recommended customers per user account). The recommended percentage discount will be used on the whole account, including all the products that you are selling under your account.