Professional media services from EditHouse

CD, DVD, Blu-ray & DCP - Authoring, duplication, copying & printing in central London

Call 020 7833 8988


Terms and Conditions

All orders placed for duplication, replication & printing, customers are deemed to have read and understood the terms and conditions below.  Any query relating to these terms and conditions should be made in writing to EditHouse, before any duplication, replication or printing job is started.

Your submission of materials to EditHouse for product or services constitutes an agreement between you (“Customer”) and EditHouse (“Seller”) on the following terms and conditions:

This privacy policy sets out how EditHouse uses and protects any information that you give when you use this website.
EditHouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
EditHouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.

Security

We are committed to ensuring that all information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to;

EditHouse, Unit 18, 21 Wren Street, London, WC1X 0HF

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our contract

When you order a products or services from the EditHouse via this website or otherwise, you will receive an e-mail confirming receipt of an order. This is an offer to purchase from us. On the day that your order is dispatched you will receive a dispatch confirmation e-mail. This is our acceptance of your order.

Pricing

Customer agrees to pay for all services and materials customer orders from Seller at prices listed on the website at the time of payment. Prices, colours, specifications, and all materials are subject to change without notice or obligation. Stated prices do not include shipping, insurance or any taxes incurred by Seller.

Payment

All orders shall be prepaid in advance, unless we have made an agreement for 30 day payment terms. All prices are shown in UK pound sterling and will be billed in UK pound sterling. The prices are currently NOT subject to VAT. EditHouse reserve the right to change prices and specifications on this website without notice.

Currently we accept the following credit/debit cards via the Paypal online system (NO Paypal account required): Mastercard, Visa, Visa Delta, Visa Electron, Switch, Solo, Maestro and Amex.

Payments can be made also using BACS transfer:

EditHouse, Bank: Metro Bank, Sort Code: 23 05 80, Account NO: 26960414

or please pay by Cheque made payable to Edithouse

Should any amount remain outstanding after its due date, interest shall run on said amount from the initial billing date at the rate of one percent (1%) per month (12% per annum) and shall accrue daily. In addition to the foregoing, the Customer shall pay any and all costs, fees, charges or expenses of every nature (including without limitation Edithouse reasonable legal fees and litigation/arbitration fees and costs) incurred by EditHouse in recovering any amounts owed to it by the Customer.

Order cancellation

Edithouse reserves the right to cancel any order. Orders cancelled by the Customer are subject to cancellation charges up to the full price of the project. Cancellation charges shall be determined by Seller.

Refusals

Edithouse reserves the right to refuse any orders or any requests made by the Customer without explanations. All the orders already paid by the Customer will be refunded by Edithouse using either the same method as the payment was made with or if not possible by other available payment options.

 

Liability

Before sending us your material, please make sure that you have copy of the Master, as Edithouse will not be liable for any loss or damage in any ways caused to your material. All orders are undertaken on the basis that the customer must have full copyright or has the permission of the copyright holder for the use of their material. Edithouse will not be liable for any mistakes on the artwork design or any mistakes on the data content on the duplicated and printed discs if the artwork and data provided was incorrect by the customer. 

Shipping

EditHouse prices do not include shipping. Most orders ship using 24h service at standard rates. Rates vary depending on your disc packaging. Due to volatility in fuel prices and freight rates, please see the delivery cost at checkout or call for a quote. Once a product shipment has left EditHouse premises, EditHouse is not responsible for loss or damage to the product. If there is damage, a claim should be filed directly with the shipping company. Quoted or acknowledged delivery dates are only estimates. Turn times are not guaranteed and are subject to seasonal fluctuations. Intricate packaging options or products requiring a non-standard template or manual production will take longer. Pickup from the office can be arranged.

DVD-R & CD-R Duplication

We do not guarantee that all DVD-R's or CD-R,s will work in all stand-alone DVD or CD players.

The reason for this is:

1) Certain DVD or CD stand-alone players are not designed to play this format.

2) Certain DVD or CD stand-alone players may reject the DVD-R or CD-R dye colour

We use RITEK, MBI Professional, Falcon Media Professional, SONY, VERBATIM and TAIYO YUDEN disks for our DVD & CD duplication runs. We find these disks to be most compatible with stand-alone machines. The current statistics show that around 90% of stand-alone DVD players will play this format.

Disc on Demand - Self Publishing (DOD)

EditHouse Disc On Demand - Self Publishing service also called DOD, shortened from Disc On Demand is provided so that the customer has the rights to copy and sell the product on the CD, DVD, Blu-Ray disc. Edithouse takes no responsibility in any ways if you do not hold the rights for the material sold on the discs. You, the seller of the product agree to take full responsibility of the copyright and the ownership following the copyright laws.

When you generate the disc on demand(dod) Product button via the dod button generator, you will receive an email with the product ID and the html button code for your product. Once we have received your Master disc (disc image), artwork and setup fee, we will notify you as soon as the product has been set up, you will receive the confirmation email and from there on you are registered for Disc On Demand - Self Publishing service.

Disc on Demand - Self Publishing Payments:

Disc on Demand user profits will be paid out on the 1st business day of each month (subject to receiving an invoice from the DOD user). Payment will be made by Bank transfer (BACS) direct to your account (UK Only) or by Paypal. Please note that all profit payments paid to you by Paypal will be subject to the Paypal fees and charges at the rate valid and set by Paypal at the time of the transaction takes place. By default 15% from your profits will be charged, this includes the Paypal fees and the administration costs and is calculated for you at the "My Orders" page under the "User Menu". You will get back 1% per your recommended customer who signs up with the Disc On Demand Service (Up to 3 recommended customers per user account). The recommended percentage discount will be used on the whole account, including all the products that you are selling under your account.